Frequently Asked Questions (FAQ)
Find instant answers to common questions about luggage sizing, airlines carry-on rules, and order delivery.
Frequently Asked Questions
1. Does the AirGear 20" Carry-On meet airline overhead cabin size limits?
Yes. The AirGear Pro 20-inch carry-on has external dimensions of 55 x 35 x 23 cm, which strictly complies with IATA, Biman Bangladesh, Emirates, Qatar Airways, and Singapore Airlines cabin allowances.
2. How do I reset my integrated TSA combination lock?
Your lock is pre-set at 0-0-0. To reset, push the reset pin with a paperclip until it clicks, turn the dials to your desired 3-digit combination, and slide the key-hole release button. The reset pin will click back into normal position.
3. What is your return or exchange policy?
We offer a hassle-free 7-day exchange and return policy for unused items in their original packaging and protective film. Contact our support line or initiate a return through the portal.
4. Can I inspect the product before paying Cash on Delivery?
Yes. With our courier partners (Steadfast, Pathao, RedX, Carrybee), you can open the exterior packaging and inspect the condition of your luggage prior to releasing the cash payment to the delivery rider.